Returns Policy
Returning an item couldn’t be easier.
EXCHANGE AND RETURNS
Try your purchases on in the comfort of your own home and if you need to send them back, you have 7 working days from the date you received your order to exchange or return.
Please make sure your items are returned new, unused and with all tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer.
You must obtain cancellation authorisation by calling Appleby before returning the Goods.
Please contact our customer care team by emailing us on orders@appleby.ie or call +353 1 679 9572 if you have any further questions.
RETURNING YOUR PURCHASES
Appleby are happy to receive returned goods.
You are responsible for the direct cost of returning the Goods to us and for the risk of any loss or damage to the goods while in transit.
You can return using any secure means, but we cannot accept responsibility for parcels lost in transit.
Please email orders@appleby.ie if you intend to do this and send your purchase to the following address:
APPLEBY
5/6 Johnson's Court
Grafton Street
Dublin 2
Ireland
RECEIVING A REFUND
Your refund will be credited to the original payment method.
No refund will be made until the Goods are returned to us and in any event no refund will be forthcoming if the Goods are not received by us within 5 working days of you notifying us of your intention to cancel the Agreement shipping costs not refunded.
If your order has been sent to a destination within the EU, all sales taxes will be refunded.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
OUR POLICY
All items must be returned unused in their original condition and with all Appleby seals unbroken.
Returns that do not meet our policy will not be accepted and sent back to the customer.
Proof of purchase
The original tag must not have been tampered with and must still be attached to the Goods returned and a return note and proof of purchase must be included with the returned Goods.
Earrings
For hygiene reasons we cannot exchange or refund earrings unless they are defective or faulty.
Engraved Items
Items engraved cannot be refunded unless they are defective or faulty.
Gifts
To arrange a gift return, please email orders@appleby.ie and we will assist you further.
Faulty goods
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that have been damaged as a result of wear and tear are not considered to be faulty.
Colours
We have made every effort to display the colors of our products that appear on Appleby as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.
Late Returns
Your purchase should be sent back to us within the 7 working days of receiving your order. Returns outside of this period are accepted at the discretion of Appleby.
Repeated Returns
We offer a flexible returns policy to make your online shopping experience even easier. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.